Q: What if I don't download a purchased document in time?
A: If you do not download a purchased document within the 48 hour time frame, contact IHS Customer Care to reactivate the order. You will be given another 48 hours to download the document, but there is a limit to the number of times your order can be reactivated. For any other, please contact our IHS Customer Care.

Q: Why can't I purchase some documents that are not in my subscription?
A: There are some documents in IHS Standards Expert that have controlled distribution restrictions placed on them. Even though they are designated by an Order icon, to acquire the document you will need to contact IHS Customer Care.

Q: Why can't I log in sometimes?
A: There are occasions when you may try to log in, but your company has reached the maximum number of licenses or individuals that are allowed access to IHS Standards Expert at any given time. You can try to access the product at a later time when a license has been released because someone logged off or, if it happens frequently, you may want to purchase more simo licenses from IHS. If this is the case, contact your IHS Sales Representative for pricing and options.

Q: How do I look at Redlines?
A: If an ASTM Standard has a Redline describing the differences between the current version and the previous version, there will be a Redline link beneath the document link on the Results screen. Click the Redline link to access the Redline document. You will notice a vertical bar appears in the left margin indicating there is a change to the document (section, paragraph, etc.). Additions are noted with underlining, and deletions are noted with a strike through.

Q: What are Favorites?
A: Favorites are documents you frequently reference. This is a quick list of documents for your own personal use. You can select to have alerts for the documents on your favorites list. If you don�t want to be notified of changes to your Favorites, you can disable the alerts.

Q. What are Alerts?
A: An alert is an automated email notification sent to you from the IHS Standards Expert application when documents on your Favorites or Watch Lists are revised. If you do not want to be notified of changes to any of the documents on these lists, you can disable the email notification feature on the Alerts tab. Click the Favorites or Watch Lists check box to remove the check mark and turn off the option. You can also deselect the option under the Email Alerts panel on the Favorites tab or modify the List Alert Settings under the List Management panel on the Watch Lists tab.

Q: Can I replace a document on my Favorites list and still have the old document on the list, or does one replace the other?
A: If you go to the Favorites tab and click the Document (Update) link in the Tools column, it will replace the older version with the current version. If you want to retain both versions on your Favorites list, you need to search on the older version, and then add it to your Favorites list from the Results screen. It will be noted as Active in the Status column. The newer version will continue to be noted as Revised version until you select the Document (Update) link to update it, at which time it will then replace the older version with a Status of Active.

Q: What does Revision Group mean?
A: A Revision Group is a revision level of a document including all amendments, notices, and supplements for that revision level. All documents in a Revision Group are active and are part of the active standard for that standard development organization.

Q: Can I be notified of updates to important documents?
A: Yes. You can be notified of updates to documents that are included in either your Favorites or a Watch List. For specific documents, simply add any document you wish to track to either your Favorites or a Watch List, and then modify the alert settings on the list to adjust your preferences for notification.

Q: Is there an easier way other than performing a search to find sections of the ASME Boiler Code (BPVC)?
A: Yes. Click the Table of Contents tab or the Go to ASME BPVC Table of Contents link beneath the Search button.

Q: Is there someone I can call to get help and answers to questions?
A: Contact IHS Customer Care for any and all questions. You can also go to the Training & Support tab for specific feature tips, tools and help options.

Q: What�s the difference between a Favorites list and a Watch List?
A: The Favorites list is designed for you to quickly access documents you frequently use. A Watch List accomplishes this as well, but has additional features, such as:

• The ability to name your list (i.e. project, product, or compliance program) and have multiple named lists
• Documents can be frozen at a specific version or your list can be maintained at the current version
• List access can be private (for select individuals viewing only) or viewable by all personnel at your company
• List administration can be private (for select individuals viewing only) or viewable by all personnel at your company
• Viewing and editing rights can be issued to others in your group, department, etc.
• Alerts can be enabled for a select group of individuals or the entire group of individuals associated with the list

Q: Why do I have to register?
A: Several product features are personalized for the individual user and require registration. These features include:

• Your personal profile information on the Home page
• Your Saved Searches
• Your Watch Lists of documents
• Your Favorites list of documents
• Your recently viewed documents
• Tracking of individual document purchases
• Preference settings for use of the site

Q: How do I quickly search on documents within my subscription?
A: Deselect all filters on the Search tab, select the My Subscription filter, and then click Search. Please note that depending on the number of documents in your subscription, it may take a few seconds to retrieve your list.

Q: Can I search the full-text of the PDF document?
A: Yes. There are three text searches available: Title, Abstract, and the full-text of the PDF document. To search the full-text of the document, check the All Document Text box that appears under the Keyword entry field in the Search tab.

Q: How can I refine my search to only include documents from a few organizations?
A: Under the Advanced Filters panel, click on the more... link for Organization. You are presented with the available Organizations. Select the ones you want to limit your search results to, and then click Submit and proceed with your search.

Q: What�s the difference between a Details link and a History link?
A: The Document Details link goes to information details specific to that document, such as the date, the status, the title, the document language, organization/author information, the document�s abstract, and more. The History link goes to a list of all versions of the document in descending order by the date.

Q: How do I clear my search filters?
A: For basic Search filters (Titles, Abstracts, All Document Text, Active Status, My Subscription, Favorites), deselect the check box, and then click the Search button. For Advanced Search filters (Organization, Status, Document Type, Date Range, Segment, ICS Code, FSC Code), click on the red X for a specific filter at the top of the results list and the results are automatically reset. To clear an entire results list, click the Clear My Search link beneath the Search button and the results are automatically cleared.

Q: Why are some documents locked?
A: Beginning in December, 2006, some of the PDF files in IHS Standards Expert were marked with a Lock icon, indicating these documents have a Digital Rights Management (DRM) security feature that protects the author�s intellectual property. If there is no Lock, your access is not affected. This security currently applies to all of the PDF files in the AWS collection and some collections from ANSI and ISO. Opening the Secure PDF files requires a one-time download of a free plug-in, FileOpen. Once it is downloaded, you will be able to access these secure documents without further action.

Q: How can I save a PDF in my subscription, which has the Digital Rights Management (DRM) security feature applied?
A: If permissions allow, subscribers can do shift-ctrl+S to save the PDF when the save icon is grayed out. If that does not work, saving is not permitted for the PDF.

Q: What are the requirements for my system?
A: To run the IHS Standards Expert application and achieve the best performance of downloading/displaying the application screens and PDF documents, IHS recommends that you have the most current version for your Browser and Adobe Reader installed.